Frequently Asked Questions
Everything you need to know about our premium culinary tools.
What materials are used in Masuta Kitchen products?
We use high-grade materials including professional-grade stainless steel, heat-resistant silicone, and sustainably sourced hardwoods to ensure durability and food safety.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund or exchange.
Are your kitchen tools dishwasher safe?
While many of our items are dishwasher safe, we recommend hand-washing our premium knives and wooden boards to maintain their integrity and longevity.
Do you offer international shipping?
Yes, Masuta Kitchen ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated during checkout.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to monitor your package's progress.